Below is a complaint letter from a guest to the establishment I work at. Word for word but i censored out the place in question.
"I was at ____________ on friday 15 apr 2011 around 815-900pm. I was with 3 other friends having our dinner. I ordered an icecream milkshake and the bread with tomato (forgotten the name of that dish). My other 2 friends ordered Salad buffet and the last of my friend ordered a fish and chips it came with a free buffet salad. After eating for awhile my friend felt that he couldnt eat fish and chips as he was full already so i helped him some of the fish and chips. Awhile later a waitress approached us and told us we werent suppose to share the meal. I explained to her that i was just eating the fish and chips and i under no circumstance touch the salad at all. She acknowledge and replied ok and when to tell another staff something. Therefore we expected her to accept our explaination or at least tell us however she never came back. After eating finish we called for bill. Much to our suprise we were charged for 4 salad , 1 fish and chips , 1 milkshake and 1 bread with tomato. We told the staff that it was a mistake and she took pretty long to think so i suggested that she call her manager as she said she couldnt do anything. The manager came and heard our explaination and edited the receipt. Another staff came and pass us the receipt. My friends and I felt that the manager since he was called down should at least came back to acknowledge however it wasnt the case.
I felt that the staff at that outlet mainly those i had interaction with had very poor attitude. If the staff who approached us first couldnt make the call about it she should call her manager straight and not set the bill at 4 salad buffet. The second staff who pass us the bill was tilting the bill at a weird angle and was taken aback when we ask to confirm the bill. Did she know that there was something wrong or she just had a weird way to show the bill to us. Finally I was disappointed that the manager attitude after listening was like "oh ok" and when on doing his rounds i felt it reflected very poorly on the staff of that outlet.
I hope you can explain what happened that day as it was quite weird as I was with other friends as well. Thanks"
I felt that the staff at that outlet mainly those i had interaction with had very poor attitude. If the staff who approached us first couldnt make the call about it she should call her manager straight and not set the bill at 4 salad buffet. The second staff who pass us the bill was tilting the bill at a weird angle and was taken aback when we ask to confirm the bill. Did she know that there was something wrong or she just had a weird way to show the bill to us. Finally I was disappointed that the manager attitude after listening was like "oh ok" and when on doing his rounds i felt it reflected very poorly on the staff of that outlet.
I hope you can explain what happened that day as it was quite weird as I was with other friends as well. Thanks"
After reading this feedback, I started to think. wtf is that ? It is fucking hilarious. So below will be the exact same thing, but with my comments bold and brackets. Hopefully you see what I mean..
"I was at ____________ (Well, for one thing, this idiot spelled the name of the establishment I work in wrongly. Can't even get the name of the god damn place right ?) on friday 15 apr 2011 around 815-900pm. I was with 3 other friends having our dinner. I ordered an icecream milkshake and the bread with tomato (forgotten the name of that dish) (Seriously ? Bread with Tomato ? Its called freaking Bruschetta, Don't even know what dish you ordered ?) . My other 2 friends ordered Salad buffet and the last of my friend (Can see why you only have 3 friends left .. literally the "last" of your friend) ordered afish (afish ? ohhh . A [space] fish) and chips it came with a free buffet salad. After eating for awhile my friend felt that he couldnt eat fish and chips as he was full already so i helped him some of the fish and chips. (helped him some of the fish and chips ? which means ??) Awhile later a waitress approached us and told us we werent suppose to share the meal. (Sure the waitress said that ? Share the MEAL ? Basically the restaurant will not give a shit to how many people you share your meal with, you could buy a fish and chips, chop it up to 500 pieces and feed 500 starving kids in Africa and the restaurant won't give a shit unless you do no pay for it) I explained to her that i was just eating the fish and chips and i under no circumstance touch the salad at all. (Oh, so you meant the salad bar that comes with the meal, now I get it..) She acknowledge and replied ok and when (When? what time? oh.... WENT ... ) to tell another staff something. (What ? her panties is wedged up her ass crack ? Sensitive asshat) Therefore we expected her to accept our explaination or at least tell us however she never came back. (You already said she ACKNOWLEDGE already, what more do you want ? The waitress to give you a hug and a kiss ?) After eating finish we called for bill. Much to our suprise we were charged for 4 salad , 1 fish and chips , 1 milkshake and 1 bread with tomato (BRUSCHETTA ! God Damn It !). We told the staff that it was a mistake and she took pretty long to think so i suggested that she call her manager as she said she couldnt do anything. The manager came and heard our explaination and edited the receipt. Another staff came and pass us the receipt. My friends and I felt that the manager since he was called down should at least came back to acknowledge however it wasnt the case.
I felt that the staff at that outlet mainly those i had interaction with had very poor attitude. (Serving cheap guests would naturally make the server's attitude skewered) If the staff who approached us first couldnt make the call about it she should call her manager straight and not set the bill at 4 salad buffet. The second staff who pass us the bill was tilting the bill at a weird angle (THIS IS THE FUCKING PART THAT CRACKED ME UP. TILT THE BILL AT A WEIRD ANGLE ? HAHAHAHAHA FUCKING HILARIOUS ! So this is a wake up call for all customer service representative in Singapore. Each and everyone must bring along with them a compass and a ruler, while presenting the bill, DO TAKE NOTE OF THE CORRECT ANGEL TO SHOW GUEST THE BILL, a recommendation would be 45 Degrees from the table to the face. With precise length of 10cm off the table for optimal view of the bill.) and was taken aback when we ask to confirm the bill. ("Sir, please remain calm. Do not be taken back by what I'm going to ask you to do. Remember Sir, remember to remain calm and don't go into epileptic shock now.. Sir .. Please check and confirm your bill.." HAHAHAHA seriously funny, my assistant managers laughed like mad. You've gotta be there when I said this to them to feel its absurdness) Did she know that there was something wrong or she just had a weird way to show the bill to us. (I believe maybe the government should set a STANDARD and pass a law on the CORRECT way of showing a bill to a guest) Finally I was disappointed that the manager attitude after listening was like "oh ok" (Empathy is shown on the faces of your server if you were nice to them. Remember, treat others the way you want to be treated. And by the way, what did you expect ? The manager to get all the waitresses to stand in a line an bow in deepest apology for charging a buffet salad that you DID consumer knowingly that you had no entitlement to and that you refused to admit and take the recommendation of just topping up the difference so you could enjoy the Salad Buffet as well? ) and when on doing his rounds i felt it reflected very poorly on the staff of that outlet.
I hope you can explain what happened that day as it was quite weird as I was with other friends as well. (So it'll be all okay with you were with your parents instead of your friends ?) Thanks"
I felt that the staff at that outlet mainly those i had interaction with had very poor attitude. (Serving cheap guests would naturally make the server's attitude skewered) If the staff who approached us first couldnt make the call about it she should call her manager straight and not set the bill at 4 salad buffet. The second staff who pass us the bill was tilting the bill at a weird angle (THIS IS THE FUCKING PART THAT CRACKED ME UP. TILT THE BILL AT A WEIRD ANGLE ? HAHAHAHAHA FUCKING HILARIOUS ! So this is a wake up call for all customer service representative in Singapore. Each and everyone must bring along with them a compass and a ruler, while presenting the bill, DO TAKE NOTE OF THE CORRECT ANGEL TO SHOW GUEST THE BILL, a recommendation would be 45 Degrees from the table to the face. With precise length of 10cm off the table for optimal view of the bill.) and was taken aback when we ask to confirm the bill. ("Sir, please remain calm. Do not be taken back by what I'm going to ask you to do. Remember Sir, remember to remain calm and don't go into epileptic shock now.. Sir .. Please check and confirm your bill.." HAHAHAHA seriously funny, my assistant managers laughed like mad. You've gotta be there when I said this to them to feel its absurdness) Did she know that there was something wrong or she just had a weird way to show the bill to us. (I believe maybe the government should set a STANDARD and pass a law on the CORRECT way of showing a bill to a guest) Finally I was disappointed that the manager attitude after listening was like "oh ok" (Empathy is shown on the faces of your server if you were nice to them. Remember, treat others the way you want to be treated. And by the way, what did you expect ? The manager to get all the waitresses to stand in a line an bow in deepest apology for charging a buffet salad that you DID consumer knowingly that you had no entitlement to and that you refused to admit and take the recommendation of just topping up the difference so you could enjoy the Salad Buffet as well? ) and when on doing his rounds i felt it reflected very poorly on the staff of that outlet.
I hope you can explain what happened that day as it was quite weird as I was with other friends as well. (So it'll be all okay with you were with your parents instead of your friends ?) Thanks"
So thats it. I found out about the entire situation from my colleagues as I wasn't in that day. I can only say - if you can't afford to eat out, stay at home. There is an international rule EVERYWHERE in the bloody world that Buffets are not meant for sharing and transferring. If you get caught sharing/transferring, usually, the restaurant will exercise their flexibility and not charge you the first time round. Yes, the servers will talk amongst themselves, but shame on your to share when you're not entitled to the buffet. Live with it. Do not attempt to try it again as most servers will have their eyes on your table. Salvage some pride and ask the restaurant to charge you, it'll show that you can afford it and you can enjoy the buffet like a free man. Eating the crap out of yourself without giving a shit what others say, simply coz you PAID.
Don't get me wrong, I'm not that mean to laugh at someone else's command of the English Language, I do not write perfect English, I try to speak proper English, but please dear god, If you intend to write a complain to a company at least get someone to vet through your bloody letter before sending it out.
Asshat -___-"
Song of the moment - Beautiful Girl by INXS
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